Shipping policy

Shipping and Delivery Policy

Overview

At QALA ELEGANT TALES, we are committed to delivering your premium handloom sarees and handcrafted textile products safely and efficiently. This Shipping and Delivery Policy outlines our processes, timelines, charges, and terms for product delivery across India and select international locations.

Please read this policy carefully before placing your order.

Shipping Coverage

Domestic Shipping (India)

We offer nationwide delivery across all states and union territories of India, including:

  • Metropolitan cities and urban areas

  • Tier 2 and Tier 3 cities

  • Rural and remote locations (subject to courier serviceability)

  • Hill stations and difficult-to-reach areas (may require additional time)

International Shipping

  • International shipping is available on a case-by-case basis

  • Please contact us at 9899814520 before placing an international order

  • International orders are subject to additional terms, customs duties, and longer delivery timelines

  • We currently ship to select countries only

Serviceable Areas

  • Delivery is subject to courier partner serviceability in your area

  • We will confirm serviceability before processing your order

  • If your location is not serviceable, we will notify you and offer alternative solutions

Order Processing Time

Standard Processing

  • Orders are processed within 1-3 business days from the date of order confirmation and payment receipt

  • Processing time includes quality checks, packaging, and handover to courier partner

  • Business days are Monday to Saturday (excluding Sundays and public holidays)

Extended Processing

Some orders may require additional processing time:

  • Custom or made-to-order products: 7-15 business days

  • Bulk orders: 5-10 business days

  • Festival seasons: 3-5 business days (due to high volume)

  • Special packaging requests: 1-2 additional business days

We will inform you of any extended processing times at the time of order confirmation.

Delivery Timelines

Delivery timelines are estimates only and begin after order processing is complete.

Within Dehradun

  • Same Day Delivery: Available for orders placed before 12:00 PM (subject to availability)

  • Standard Delivery: 1-2 business days

Major Cities (Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, Pune, etc.)

  • Express Delivery: 2-4 business days

  • Standard Delivery: 4-6 business days

Tier 2 Cities (Jaipur, Lucknow, Chandigarh, Indore, Bhopal, etc.)

  • Standard Delivery: 5-7 business days

Tier 3 Cities and Rural Areas

  • Standard Delivery: 7-10 business days

  • Remote Areas: 10-15 business days

Hill Stations and Difficult Terrain

  • Standard Delivery: 7-12 business days

  • May be subject to weather conditions and road accessibility

International Shipping

  • Standard International: 10-21 business days (depending on destination country)

  • Subject to customs clearance and local delivery processes

Shipping Charges

Domestic Shipping

  • Free Shipping: On orders above ₹2,500 (within India)

  • Standard Shipping: ₹100-₹200 for orders below ₹2,500 (varies by location and weight)

  • Express Shipping: ₹250-₹500 (available for select locations)

  • Same Day Delivery (Dehradun): ₹150

International Shipping

  • Calculated based on destination country, weight, and dimensions

  • Typically ranges from ₹1,500 to ₹5,000

  • Customs duties, taxes, and import charges are additional and borne by the customer

  • Final shipping cost will be communicated before order confirmation

Remote Area Surcharge

  • Additional ₹50-₹150 may apply for remote, rural, or difficult-to-reach locations

  • Will be communicated before order processing

Bulk Orders

  • Special shipping rates available for bulk orders (5+ pieces)

  • Contact us for customized shipping quotes

Packaging

We take great care in packaging your handloom products to ensure they reach you in perfect condition.

Standard Packaging Includes:

  • High-quality protective packaging materials

  • Moisture-resistant wrapping

  • Secure outer carton or box

  • Branded packaging (where applicable)

  • Product care instructions

  • Invoice and delivery documentation

Premium Packaging

  • Available on request for gifting purposes

  • Additional charges: ₹100-₹300 (depending on product)

  • Includes gift wrapping, decorative box, and personalized message card

Eco-Friendly Packaging

  • We use recyclable and biodegradable packaging materials wherever possible

  • Committed to reducing environmental impact

Order Tracking

Tracking Information

  • Once your order is shipped, you will receive a tracking number via WhatsApp, SMS, or email

  • Track your order in real-time through the courier partner's website or app

  • You can also contact us for order status updates

Courier Partners

We work with reliable courier partners including:

  • Blue Dart

  • DTDC

  • Delhivery

  • India Post

  • FedEx (for international shipments)

  • Local courier services (for Dehradun and nearby areas)

Delivery Process

Standard Delivery

  • Courier partner will attempt delivery at the provided address

  • A phone call or SMS will be made before delivery attempt

  • Signature or OTP verification required at the time of delivery

  • If recipient is unavailable, courier will attempt redelivery or hold package at local office

Delivery Attempts

  • Courier partners typically make 2-3 delivery attempts

  • If all attempts fail, the package will be held at the nearest courier office for 7 days

  • After 7 days, the package will be returned to us (return shipping charges may apply)

Failed Delivery

If delivery fails due to:

  • Incorrect or incomplete address

  • Recipient unavailability

  • Refusal to accept delivery

  • Non-payment of COD amount

You will be responsible for:

  • Return shipping charges

  • Redelivery charges (if applicable)

  • Any additional costs incurred

Delivery Address

Your Responsibility

  • Provide complete and accurate delivery address including:

    • Full name of recipient

    • Complete street address with house/flat number

    • Landmark (for easy location)

    • City, state, and PIN code

    • Contact phone number (active and reachable)

    • Alternate contact number (recommended)

Address Changes

  • Address changes are possible before order dispatch only

  • Contact us immediately at 9899814520 to request address change

  • Once shipped, address changes are subject to courier partner policies and may incur additional charges

PO Box Addresses

  • We do not deliver to PO Box addresses

  • Please provide a complete physical address

Product Inspection at Delivery

Immediate Inspection Required

IMPORTANT: Inspect your product thoroughly at the time of delivery.

  • Check for any visible damage to the package

  • Open the package in the presence of the delivery personnel

  • Verify the product against your order

  • Check for any manufacturing defects or transit damage

Reporting Issues

  • Report any damage, defects, or discrepancies immediately to the delivery personnel

  • Take photographs of the damaged package and product

  • Refuse delivery if the product is damaged or incorrect

  • Contact us at 9899814520 within 24 hours of delivery with photographic evidence

Post-Delivery Claims

  • Claims for damage or defects will not be entertained after you have accepted delivery

  • Once you sign for the delivery, it is considered that you have accepted the product in good condition

Cash on Delivery (COD)

COD Availability

  • Cash on Delivery is available for select locations across India

  • COD may not be available for:

    • High-value orders (above ₹10,000)

    • International orders

    • Remote or high-risk locations

    • First-time customers (at our discretion)

COD Charges

  • Additional COD handling fee: ₹50-₹100 (depending on order value)

COD Payment

  • Exact cash amount should be ready at the time of delivery

  • Courier partners may not always carry change

  • Digital payment to delivery personnel may be available (UPI, card)

COD Refusal

  • If you refuse to pay or accept a COD order without valid reason:

    • Return shipping charges will be deducted from any refund

    • Future COD orders may be restricted

    • You may be liable for additional costs incurred

Prepaid Orders

Payment Methods

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Credit/Debit Cards

  • Net Banking

  • Digital Wallets

  • Bank Transfer/NEFT/RTGS

Prepaid Benefits

  • Faster order processing

  • Priority shipping

  • No additional COD charges

  • Eligible for all promotional offers

Shipping Delays

Possible Causes of Delay

Despite our best efforts, delays may occur due to:

  • High order volume during festival seasons

  • Natural disasters, floods, landslides

  • Political unrest, strikes, or bandhs

  • Courier partner operational issues

  • Weather conditions (especially in hill areas)

  • Government restrictions or lockdowns

  • Customs clearance delays (international orders)

  • Incorrect or incomplete address

  • Recipient unavailability

Our Commitment

  • We will keep you informed of any significant delays

  • We will work with courier partners to expedite delivery

  • We will provide regular status updates

Liability

  • QALA ELEGANT TALES is not responsible for delays caused by courier partners, natural disasters, or circumstances beyond our control

  • Delivery timelines are estimates and not guaranteed

  • No compensation or refund will be provided for delivery delays

Lost or Damaged Shipments

Lost Shipments

If your shipment is lost in transit:

  • Contact us immediately at 9899814520

  • We will initiate an investigation with the courier partner

  • Investigation typically takes 7-10 business days

  • If confirmed lost, we will reship the product or provide a refund (at our discretion)

Damaged Shipments

If your product arrives damaged:

  • Report within 24 hours of delivery with photographic evidence

  • We will assess the damage and determine the resolution

  • Resolution may include repair, replacement, or refund (subject to availability and verification)

Insurance

  • All shipments are insured for transit damage

  • Insurance claims are processed through courier partners

  • Claim processing may take 15-30 days

International Shipping Terms

Customs and Duties

  • International orders are subject to customs duties, taxes, and import fees

  • These charges are not included in the product price or shipping cost

  • Customer is responsible for all customs-related charges

  • We are not responsible for customs delays or rejections

Customs Declaration

  • We will provide accurate customs declarations

  • Product value will be declared as per actual invoice value

  • We do not undervalue products for customs purposes

Restricted Items

  • Some countries have restrictions on textile imports

  • Customer is responsible for verifying import regulations

  • We are not liable for shipments held or rejected by customs

International Returns

  • International returns are not accepted due to high shipping costs and customs complexities

  • Please ensure you want the product before ordering

Undelivered Orders

Return to Sender

If an order is returned to us due to:

  • Failed delivery attempts

  • Incorrect address

  • Recipient refusal

  • Non-payment of COD

You will be responsible for:

  • Return shipping charges (deducted from refund)

  • Redelivery charges (if you want the product reshipped)

Refund Process

  • Refund will be processed after deducting applicable charges

  • Refund timeline: 7-10 business days after product return

  • Refund will be issued to the original payment method

Order Cancellation Before Shipping

Cancellation Window

  • Orders can be cancelled before dispatch only

  • Contact us immediately at 9899814520 to request cancellation

  • Once shipped, orders cannot be cancelled

Refund for Cancelled Orders

  • Full refund for prepaid orders (processed within 5-7 business days)

  • No refund for COD orders (as no payment has been made)

Multiple Item Orders

Split Shipments

  • If you order multiple items, they may be shipped separately based on availability

  • Each item will have a separate tracking number

  • No additional shipping charges for split shipments (unless otherwise stated)

Contact for Shipping Queries

For any questions, concerns, or assistance regarding shipping and delivery:

QALA ELEGANT TALESVilla 241, Lane No. 9, Mohit Nagar, GMS Road, Dehradun, UttarakhandPhone: 9899814520Instagram: @qala_elegant_talesFacebook: Qala Elegant TalesWhatsApp: 9899814520

Customer Support Hours: Monday to Saturday, 10:00 AM - 8:00 PM

Important Reminders

✅ Provide complete and accurate delivery address
✅ Keep your phone reachable during delivery period
✅ Inspect products immediately upon delivery
✅ Report any issues within 24 hours
✅ Track your order regularly
✅ Contact us for any delivery concerns

Policy Updates

QALA ELEGANT TALES reserves the right to modify this Shipping and Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the revised policy.

Governing Law

This Shipping and Delivery Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand.

Last Updated: November 2025

QALA ELEGANT TALES – Where Tradition Meets Timeless Beauty

Thank you for choosing QALA ELEGANT TALES. We are committed to delivering your handloom treasures with care and efficiency. Your satisfaction is our priority!