Privacy Policy

QALA ELEGANT TALES

Introduction

At QALA ELEGANT TALES, we value and respect the privacy of our customers. This Privacy Policy outlines how we collect, use, store, protect, and disclose your personal information when you interact with our store, whether in-person, online, or through our social media channels.

By making a purchase or providing your information to QALA ELEGANT TALES, you consent to the collection and use of your information as described in this Privacy Policy.

Information We Collect

We collect information that you provide to us directly and information that is automatically collected during your interaction with our business.

Personal Information

When you make a purchase or interact with us, we may collect:

Contact Information: Name, phone number, email address, WhatsApp number
Delivery Information: Shipping address, billing address, landmark details
Payment Information: Payment method details (Note: We do not store complete credit/debit card information)
Order Information: Purchase history, product preferences, order details
Communication Records: Messages, emails, phone calls, WhatsApp conversations
Identification Information: Government ID (if required for high-value transactions)

Automatically Collected Information

When you visit our social media pages or interact with our digital platforms:

Device Information: IP address, browser type, device type, operating system
Usage Data: Pages viewed, time spent, links clicked, interaction patterns
Location Data: General geographic location (city/state level)
Cookies and Tracking: Information collected through cookies and similar technologies

Information from Third Parties

We may receive information about you from:

Social media platforms (Instagram, Facebook) when you interact with our pages
Payment processors and financial institutions
Delivery and logistics partners
Marketing and analytics service providers

How We Use Your Information

We use the collected information for the following purposes:

Order Processing and Fulfillment

Processing and completing your purchases
Arranging delivery and shipment of products
Sending order confirmations and updates
Managing payments and transactions
Handling customer inquiries and support

Communication

Responding to your questions and requests
Providing product information and recommendations
Sending order status updates and delivery notifications
Communicating about our products, services, and promotions
Conducting customer satisfaction surveys

Business Operations

Maintaining and improving our products and services
Analyzing customer preferences and shopping patterns
Managing inventory and product availability
Preventing fraud and ensuring security
Complying with legal and regulatory requirements

Marketing and Promotions

Sending promotional offers, new collection announcements, and special discounts
Personalizing your shopping experience
Creating targeted marketing campaigns
Sharing content on social media (with your consent)
Building customer testimonials and reviews

Analytics and Improvement

Understanding customer behavior and preferences
Improving our website, social media presence, and customer service
Conducting market research and trend analysis
Enhancing product offerings and services

How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in:

Payment processing (payment gateways, banks)
Delivery and logistics (courier services, shipping partners)
Marketing and advertising (social media platforms, email services)
Technology services (website hosting, data storage)
Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or government requests
Enforce our Terms and Conditions and policies
Protect our rights, property, and safety
Prevent fraud, security breaches, or illegal activities
Respond to claims or legal proceedings

Business Transfers

In the event of a merger, acquisition, sale, or transfer of our business assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as:

Featuring your testimonial or review on our website or social media
Sharing your photos with purchased products (with permission)
Participating in promotional campaigns or contests

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.

Security Measures

Secure storage of physical and digital records
Restricted access to personal information (authorized personnel only)
Encryption of sensitive data during transmission
Regular security assessments and updates
Secure payment processing through trusted gateways
Staff training on data protection and privacy

Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of data protection.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods

Order Information: Retained for a minimum of 7 years for accounting and tax purposes
Communication Records: Retained for 3-5 years for customer service and dispute resolution
Marketing Data: Retained until you opt out or request deletion
Legal Records: Retained as required by applicable laws and regulations

Deletion Requests

You may request deletion of your personal information, subject to legal and business requirements. Some information may need to be retained for compliance, dispute resolution, or legitimate business purposes.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Update your contact details and preferences

Opt-Out and Unsubscribe

Opt out of marketing communications at any time
Unsubscribe from promotional emails and messages
Adjust your communication preferences

Data Portability

Request a copy of your personal information in a commonly used format

Deletion

Request deletion of your personal information (subject to legal requirements)

Withdrawal of Consent

Withdraw consent for specific uses of your information (where consent is the basis for processing)

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Phone: 9899814520
Instagram: @qala_elegant_tales
Facebook: Qala Elegant Tales
Address: Villa 241, Lane No. 9, Mohit Nagar, GMS Road, Dehradun

We will respond to your request within 30 days.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our digital platforms and social media pages.

What Are Cookies?

Cookies are small text files stored on your device that help us understand how you interact with our content.

Types of Cookies We Use

Essential Cookies: Necessary for basic functionality
Performance Cookies: Help us understand usage patterns and improve our services
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used for targeted advertising and promotional content

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect your experience on our platforms.

Third-Party Links and Services

Our social media pages and communications may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

QALA ELEGANT TALES does not knowingly collect personal information from children under the age of 18. Our products and services are intended for adults. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Social Media

We maintain presence on social media platforms including Instagram and Facebook. When you interact with our social media pages:

Your interactions are governed by the privacy policies of those platforms
We may collect publicly available information from your profile
We may use your comments, messages, and interactions for customer service and engagement
Photos or content you share may be featured on our pages (with your permission)

WhatsApp Communication

We use WhatsApp for customer communication, order updates, and support. By providing your WhatsApp number:

You consent to receive messages from QALA ELEGANT TALES
Your messages and media shared with us are stored for customer service purposes
You can opt out of WhatsApp communication at any time

Marketing Communications

We may send you marketing communications about our products, new collections, promotions, and special offers through:

WhatsApp messages
SMS
Email
Social media direct messages
Phone calls

Opting Out

You can opt out of marketing communications at any time by:

Replying "STOP" or "UNSUBSCRIBE" to our messages
Contacting us directly at 9899814520
Clicking unsubscribe links in emails
Adjusting your communication preferences

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and purchases.

International Data Transfers

Your information is primarily stored and processed in India. If we transfer your information outside India, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Changes to This Privacy Policy

QALA ELEGANT TALES reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting.

Notification of Changes

Updated Privacy Policy will be available upon request
Significant changes may be communicated through our social media channels
Continued use of our services after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Grievance Redressal

If you have any concerns, complaints, or questions regarding this Privacy Policy or our data practices, please contact us:

QALA ELEGANT TALESVilla 241, Lane No. 9, Mohit Nagar, GMS Road, DehradunPhone: 9899814520Instagram: @qala_elegant_talesFacebook: Qala Elegant Tales

We will investigate and respond to your concerns within 30 days.

Governing Law

This Privacy Policy is governed by the laws of India, including:

The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Other applicable data protection and privacy laws

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand.

Consent

By providing your personal information to QALA ELEGANT TALES and using our services, you consent to:

The collection, use, and disclosure of your information as described in this Privacy Policy
The processing of your information for the purposes outlined
The transfer of your information to service providers and partners as necessary
Receiving communications from us (with the option to opt out)

Last Updated: November 2025

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

QALA ELEGANT TALESVilla 241, Lane No. 9, Mohit Nagar, GMS Road, Dehradun, UttarakhandPhone: 9899814520Instagram: @qala_elegant_talesFacebook: Qala Elegant Tales

Business Hours: Monday to Saturday, 10:00 AM - 8:00 PM

QALA ELEGANT TALES – Where Tradition Meets Timeless Beauty

Thank you for trusting us with your personal information. We are committed to protecting your privacy and providing you with exceptional service.