Terms And Conditions

Terms and Conditions

QALA ELEGANT TALESVilla 241, Lane No. 9, Mohit Nagar, GMS Road, DehradunContact: 9899814520

1. Introduction

Welcome to QALA ELEGANT TALES. These Terms and Conditions ("Terms") govern your purchase and use of products from our store. By making a purchase from QALA ELEGANT TALES, whether in-store or through any of our communication channels, you agree to be bound by these Terms. Please read them carefully before completing your purchase.

2. Product Information

QALA ELEGANT TALES specializes in premium handloom sarees and handcrafted textile products. We are committed to providing authentic, high-quality traditional weaves and timeless pieces.

  • All product descriptions, images, and specifications are provided for informational purposes and are as accurate as possible

  • Colors may vary slightly due to photographic lighting and individual screen settings

  • Each handloom product is unique, and minor variations in weave, texture, or design are characteristic of authentic handcrafted items

3. Pricing and Payment

  • All prices are listed in Indian Rupees (INR) and are subject to change without prior notice

  • Prices displayed are final and inclusive of all applicable taxes unless otherwise stated

  • Payment must be made in full at the time of purchase

  • We accept the following payment methods: Cash, UPI, Credit/Debit Cards, Bank Transfer, and other digital payment modes as available

  • Payment confirmation is required before product dispatch or pickup

4. Order Confirmation

  • All orders are subject to availability and confirmation

  • Once an order is placed, you will receive a confirmation via WhatsApp, phone call, or direct message

  • QALA ELEGANT TALES reserves the right to refuse or cancel any order at our discretion

  • In case of cancellation by the store, a full refund will be processed within 7-10 business days

5. Delivery and Shipping

  • QALA ELEGANT TALES offers nationwide delivery across India

  • Delivery timelines vary based on location and will be communicated at the time of order confirmation

  • Shipping charges, if applicable, will be informed prior to order confirmation

  • Customers are responsible for providing accurate delivery addresses

  • QALA ELEGANT TALES is not liable for delays caused by courier services, natural calamities, or unforeseen circumstances

  • Risk of loss and title for products pass to the customer upon delivery

6. Product Inspection

  • Customers are strongly advised to inspect products thoroughly upon receipt or at the time of in-store purchase

  • Any visible defects, damage, or discrepancies must be reported immediately at the time of delivery or purchase

  • Claims regarding product quality or damage will not be entertained after the product has been accepted

7. No Return, Refund, or Exchange Policy

QALA ELEGANT TALES operates a strict NO RETURN, NO REFUND, and NO EXCHANGE policy.

  • All sales are final

  • Once a product is purchased and delivered, it cannot be returned, exchanged, or refunded under any circumstances

  • This policy applies to all products, including but not limited to sarees, textiles, and accessories

  • Customers are encouraged to carefully examine products before completing the purchase

  • No exceptions will be made to this policy, including for reasons such as change of mind, incorrect size selection, color preference, or any other personal reasons

8. Product Care and Maintenance

  • Handloom sarees and textile products require special care

  • Customers are advised to follow care instructions provided at the time of purchase

  • QALA ELEGANT TALES is not responsible for damage caused by improper handling, washing, or storage

9. Intellectual Property

  • All content, images, designs, logos, and branding materials associated with QALA ELEGANT TALES are the exclusive property of the store

  • Unauthorized use, reproduction, or distribution of any content is strictly prohibited

10. Privacy and Data Protection

  • Personal information collected during the purchase process will be used solely for order processing and communication

  • Customer data will not be shared with third parties without consent, except as required for order fulfillment

  • QALA ELEGANT TALES respects customer privacy and maintains confidentiality of all personal information

11. Limitation of Liability

  • QALA ELEGANT TALES shall not be held liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products

  • Our liability is limited to the purchase price of the product

  • We are not responsible for any loss or damage beyond the product itself

12. Force Majeure

QALA ELEGANT TALES shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, government restrictions, strikes, or pandemics.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand.

14. Modifications to Terms

QALA ELEGANT TALES reserves the right to modify, update, or change these Terms and Conditions at any time without prior notice. Continued purchases after such modifications constitute acceptance of the revised Terms.

15. Contact Information

For any queries, concerns, or assistance, please contact us:

QALA ELEGANT TALESVilla 241, Lane No. 9, Mohit Nagar, GMS Road, DehradunPhone: 9899814520Instagram: @qala_elegant_talesFacebook: Qala Elegant Tales

16. Acknowledgment

By making a purchase from QALA ELEGANT TALES, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

Last Updated: November 2025

Thank you for choosing QALA ELEGANT TALES – Where Tradition Meets Timeless Beauty.